The simple act of doing something in a crisis is enough to set in motion successful action, even if that thing is not necessarily the right thing at that exact moment. This is because human endeavor in action, like other things human, occurs socially. One action allows another action to proceed from that, as there is now an interaction between actors and environments which allows measurement and assessment, and further action.
One may act in an unskilled way, but it sets in motion a process that can be more easily picked up by someone with more skill, and that skill can be learned by mimicry in the group, generating more skill down the line.
Before there is action there is much possibility, and with that, much fear and apprehension, as the action could fail. This causes paralysis, which spreads.
Action could also lead to a chain of disaster, so there is, as the Buddhists say, right action. And right action comes with the appropriate practice.
